Gorgeous gift boxes to suit any occasion with a budget tailored to you

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Terms & Conditions

The boring bit…..Please take a few minutes to read our terms & conditions, thank you.

Our Aim

Our aim is to ensure you receive your order in perfect condition and that you (or the lucky person receiving the gift) enjoy the parcel. If you need further information about the products on our website please get in touch.


By using the Website you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the Website with the consent of your parent of guardian.
In the case of registered users, we reserve the right to terminate access in the event of unauthorised access or use of an account, or breach (in our opinion) of the User Terms.

Price of the Goods

The prices of the products you order are to be those prices as displayed at the moment of transmission of your order. Where appropriate all prices will be displayed in pounds Sterling. This is subject to alteration, when enforced, without notice. Please refer to individual prices. Postal charges are added to the prices of the products ordered prior to transaction completion

Representation and Specification of Goods

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item. Due to the limitations of colour display your screen may not show exactly the correct colour of the product being viewed. Your attention is drawn to the item description where specific product details are given. This information is given in good faith but total accuracy cannot be guaranteed.

Making A Purchase

Making a purchase could not be easier. Just select your box and the colour ribbon your would like, then browse our products. Click on any items that you wish to add to your gift box and put them into the shopping cart. The minimum order for our gift boxes is £10.00 and you will not being able check out your purchase until you reach the minimum spend. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. Please note the minimum order is £10.00

We accept payments on the website via paypal. You may also send your credit card information via facebook, twitter snail mail or over the Internet.

Terms of payment

We accept payments via paypal and credit/debit cards. If you would like to pay by BACS transfer, please get in touch for details using our contact form. Products will not be dispatched to you until payment has been confirmed as valid and lawful and made in full. All prices are quoted in (£) Sterling and include VAT. All quoted prices exclude delivery charges.

Delivery and Postage

It’s The Thought gift boxes are made to order so please refer to each product description for specific dispatch times. If your order is urgent and required for a specific date, please contact us and we will do our best to meet your needs.

We shall be under no liability for any delay in delivery or non-delivery due to circumstances beyond our control. If the parcel / product is lost or found to be damaged upon receipt then It’s The Thought must be informed without delay within 7 days of the items date of posting, and any damaged item(s) returned to us for replacement.

We will package your order so that it arrives in perfect condition, if your goods do not reach you in perfect condition please contact us at itsthethought@live.com as soon as possible. We will arrange either to send you a replacement or arrange a refund (including postage costs). We may ask that faulty or damaged goods are returned to us, if the goods are found to be damaged or faulty we will arrange to have the cost of postage returned to you.

If you have any questions about our shipping costs or times or would like more information, do get in contact- itsthethought@live.com or use our contact form – we don’t bite!

We will dispatch your parcel within 48 hours of receiving your order. Your order will be sent using courier.
The shipping costs for your order will be confirmed before checkout but here is a rough idea of shipping costs.

UK Standard (3-5 working days)- £5 per parcel delivered to anywhere in the UK using a courier
UK Express (2 working days) – £7.00 per parcel delivered to anywhere in the UK using a courier

If you order more than one gift box and they are being sent to the same address, contact us for combined delivery charges.

Lost or damaged goods

Please check your order immediately, if your goods are damaged please contact us within 48 hours and we will address the problem. In the event of non-delivery please wait 14 days from the date of the order being made, after this time we will arrange to solve the issue.

Cancellation & exchange policy

If you decide you no longer want your order please contact us by email itsthethought@live.com 7 days from the receipt of the goods. The order can be returned in its original condition and fit for re-sale. We will then refund the full value of the goods less the original delivery charges as soon as possible but always within 30 days from the date of purchase. All return postage is the responsibility of the purchaser, It’s The Thought cannot accept responsibility for items lost or damaged in transit to us.

Exchanges (excludes bespoke services) – Return your goods to us within 7 days of receipt and we will dispatch replacement goods a redelivery charge will apply.

Contact and Complaints

If you have any questions or complaints relating to your use of the Website, or to the User Terms, please contact us in any of the ways detailed on the Contact page of the Website

Bespoke Boxes

Any bespoke boxes cannot be refunded. Once an order has been placed, no major changes can be made and it cannot be cancelled. Any changes made to an order after acceptance of specifications and payment may incur a charge. No cash refunds will be given on any bespoke piece.

It’s The Thought reserve the right to refuse a refund or exchange if the goods are believed to be damaged or are not in their original condition.

Special Offers

Any special offers by It’s The Thought from time to time are made strictly on the following conditions:

We do not issue refunds for ‘postage and packaging’ on items that have been returned to us for a refund.
We may refuse a transaction for any reason or refuse service to anyone at any time at our sole discretion.

No refunds will be offered on any bespoke gift box.

By agreeing to go ahead with any bespoke piece, you accept our terms and conditions as stated in the Terms and Conditions section of It’s The Thought website.

From time to time, It’s The Thought may post ‘progress’ and ‘finished’ photographs of bespoke gift boxes on our social media feeds. If you place an order of a bespoke gift box and would prefer us not to do this, then please do let us know.

All finished bespoke gift boxes will be photographed and images will be posted on our social media pages, as well as being added to our bespoke gallery at It’s The Thought at www.itsthethought.co.uk.


It’s The Thought gives no warranty or representation as to the accuracy, suitability or reliability of the information or content of the Website for any purpose. Any such information or content is provided on an “as is” basis without warranty of any kind and, except where the website is being used by a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties and conditions (including all warranties and conditions implied by law as to title, satisfactory quality, fitness for purpose and non-infringement) are expressly excluded in this respect.

We do not accept liability for any typographical, clerical or other errors and/or omissions and reserve the right to add, delete, and modify any of the information found on the Website at any time without notice.

We will not accept liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use the web site including without limitation, reliance on any information or service obtained from the website or which results from mistakes, omissions, interruptions, deletion of files or e-mail, errors, defects, viruses, delays in operation or transmission, or any failure of performance whether or not limited to Act of God, communications failure, theft or destruction, save that liability for death or personal injury arising from the negligence of It’s The Thought is not limited or excluded.


All products sold by It’s The Thought shall remain the property of It’s The Thought until payment of the total product invoice amount.

You undertake that all details you provide us for the purpose of ordering or purchasing products (including any applicable specification) are correct, that the credit or debit card you are using for the purpose of ordering or purchasing products is your own and that there are sufficient funds to cover the cost of the product or service being purchased.

If there are any changes to the details supplied to us by you it is your responsibility to inform It’s The Thought within a reasonable period after supply of such details. We shall have no liability to you arising from your failure to do this.
Confirmation of receipt of your order by e-mail, does not guarantee the product sale.

For credit card purchases your account will be charged for the products selected with the prices displayed at the moment of your order acceptance. For all other methods of payment orders will commence manufacture process on credit clearance confirmation.

It’s The Thought reserves the right to add to, delete from, and modify these Terms and Conditions at any time without any prior notice. Please visit these Terms and Conditions prior to purchasing each order.

Copyright, Trademarks and Registered Trade Marks

The entire content of this web site, including its underlying scripting text, text, graphics, design and product selection is the sole property of It’s The Thought and all rights in such content are expressly reserved to It’s The Thought. Conditional permission to electronically print parts of this site is given for individual personal use for the purpose of making a purchase only. Otherwise, copying, republication or modification of this site in whole or part is strictly prohibited without the written permission of It’s The Thought.

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